| When the FortiExtender displays the error 'Monitord process may not be running, please try again', some commands will not provide any outputs on the FortiExtender CLI and the FortiExtender GUI access may not work. The 'get system app-status' output may show a STOP app-status for the 'SSHD' and 'GUI' processes: get system app-status
name type command pid state
SYSLOGD APP_T_MONIPID syslogd 1150 RUNNING
CONFIG APP_T_INFRA json_config 1153 RUNNING
ZEBRA APP_T_MONIPID zebra 1155 RUNNING
OSPFD APP_T_MONIPID ospfd 1157 RUNNING
NETD APP_T_INFRA netd 1170 RUNNING
EXTD APP_T_MONIHB extenderd 1381 RUNNING
GUI APP_T_MONIHB kore -1 STOP
HMON APP_T_MONIPID hmon 1385 RUNNING
IPSEC_START APP_T_MONIPID starter 1393 RUNNING
IPSECD APP_T_MONIHB ipsecd 1399 RUNNING
FIREWALLD APP_T_MONIHB firewalld 1404 RUNNING
PIMD APP_T_MONIHB pimd 1408 RUNNING
SNMPD APP_T_MONIHB snmpd 1422 RUNNING
TEAMD APP_T_MONIHB teamd 1428 RUNNING
ROUTED APP_T_MONIHB routed 1430 RUNNING
SSHD APP_T_MONIPID sshd -1 STOP
TELNETD APP_T_MONIPID telnetd 1376 RUNNING
CONNMGR APP_T_MONIHB_EXG connmgr 1449 RUNNING
QOSD APP_T_MONIHB qosd 1453 RUNNING
DNSPROXY APP_T_MONIHB dnsproxy 1456 RUNNING
XDSLD APP_T_MONIPID_EXG xdsld 1484 RUNNING
DHCPC APP_T_MONIHB dhcpc 1490 RUNNING
DHCPS APP_T_MONIHB dhcps 1493 RUNNING
FNBAMD APP_T_MONIHB fnbamd 1176 RUNNING
To address this, the following can be tried: - On the FortiExtender CLI, execute the below command and thereafter, log out and log in to the FortiExtender CLI and verify if the commands work fine again:
execute disconnect-admin-session all admin - Alternatively, the user can download FortiGate and FortiExtender config backup and then try deleting and re-creating the default 'admin' account on the FortiExtender CLI: Activate the default admin account - FortiExtender administration guide.
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