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shruthinr
Staff
shruthinr
Staff
January 5, 2021

Technical Tip: How to download Debug Info on the FortiExtender

  • January 5, 2021
  • 0 replies
  • 3823 views

Description


This article describes how to collect complete diagnostics information from FortiExtender for debugging purpose.

Related link.

Page# 92 Collect complete diagnostics information from FortiExtender.
https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/2d85e521-dc1c-11ea-96b9-00505692583a/FortiExtender-4.2.1-Admin-Guide.pdf

Solution


FortiExtender now supports collecting all diagnostics information in a compressed package.
The package contains all details, including system software, hardware, configuration, CPUusage, memoryusage, modemstatus, interfaces, routingtables, IPtables, VPN, sessiontables,and kernellogs.

To export the logs from FortiExtender web interface:
- Login to FortiExtender GUI (https://FEXT-IPaddress).
- Go to Settings -> Debug Info.
- Select 'Export' to download the logs to local PC/laptop.


  
To export the logs from FortiExtender CLI:
 
- Take SSH access to FortiExtender and execute the below command:
 
# execute debug info export tftp <filename.tgz> <TFTP server IP address>
 
For Example:
 
# execute debug info export tftp DebugInfo.tgz  192.168.2.100
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