Troubleshooting Tip: Number of IoT licenses in Use mismatch with number of IoT devices in Inventory
| Description | This article describes how IoT license is assigned to newly detected devices. |
| Scope | FortiEDR and IoT device discovery. |
| Solution | IoT device discovery performs to identify newly connected non-workstation devices such as printers, cameras, media devices and so on. IoT license is assigned to each of newly detected non-workstation devices.
However, sometimes the number of IoT licenses in se (ADMINISTRATION -> LICENSING page) does not match with the detected IoT devices (INVENTORY -> IoT Devices page). Or Remaining IoT device licensing reaches 0 or a negative value, although IoT devices are detected less than the number of License Capacity.
This behavior may occur when IoT device discovery detects not only non-workstation devices but also unmanaged workstation devices which do not have FortiEDR Collector installed yet. \ Unmanaged collector devices can be found in INVENTORY -> Collectors page.
To show the number of non-workstation devices only for the IoT device license in Use, FortiEDR Collector needs to be installed on unmanaged devices or unmanaged devices need to be deleted from the inventory. |