Troubleshooting Tip: Error installing On-premise FortiEDR Core when using Proxmox

The following error can occur when installing FortiEDR Core in On-premise environments when using Proxmox as a virtualization platform:

Steps to resolve this issue:

1. Confirm that the VM was configured with the minimum resources required for the Core installation:

2. Confirm that the CPU supports bmi2 instruction by executing commands:

    

cat /proc/cpuinfo

grep bmi2 /proc/cpuinfo

If the commands do not show any output, the CPU is not supported, and a newer CPU is required. If using Proxmox, the VM CPU can be changed to the host CPU, which could support  bmi2 instruction.

3. Change the CPU in Proxmox from the current value to 'host':

• Select the VM.
• Go to the Hardware tab.
• Find the Processors section.
• 'Double-click' on the Processors line.

• Select 'host' from the list under the 'type' setting.

Related document:

On-Premise Deployments