Technical Tip: Performance Issues when Windows Defender is running in Parallel with FortiEDR
| Description | This article describes how to prevent any performance issues and false positives when 2 or more NGAVs/endpoint security solutions run in parallel. |
| Scope | Applies to both On-prem and cloud FortiEDR deployments. |
| Solution | Login to FortiEDR Manager -> Security Settings -> Exclusion Manager -> Add a new list and name it 'Windows Defender' -> Add the required collector group to it and add the below exclusions:
smartscreen.exe \Windows\System32\ process \Program*\Windows Defender\* process *\ProgramData\Microsoft\Windows Defender\* execution prevention *\ProgramData\Microsoft\Windows Defender\ execution prevention *\ProgramData\Windows Defender\* execution prevention *\ProgramData\Windows Defender\ execution prevention *\Windows Defender Advanced Threat Protection\ process and execution prevention
It is also required to exclude FortiEDR’s processes on Windows Defender. Refer to the below article which contains a list of FortiEDR’s processes: Technical Tip: Paths to exclude Antivirus exceptions in 3rd Party Antivirus
If there are still any problems encountered, open a new technical support ticket for further assistance: Support Fortinet. |
