Technical Tip: Bypassing KB2921916 requirement during FortiEDR Installation

'Please note that this method will prevent automatic collector upgrades for this machine.
For future upgrades, you'll need to generate a new MSI installer with a recent collector version and repeat the below steps.'

To install the Collector, follow these steps:

1. Open CMD as an administrator.
2. Navigate to the directory where the installer is located or ensure the full path to the installer is used in the command.
3. Execute the following command:

msiexec /i [YourInstallerFileName].msi /l*vx log.txt SETUPAPIHASSHA2SUPPORT=1

Replace [YourInstallerFileName].msi with the actual name of the package file. For example, if the installer is on the desktop and named FortiEDRCollectorInstaller64_4.1.0.491.msi, your path would be C:\Users\Username\Desktop\FortiEDRCollectorInstaller64_4.1.0.491.msi.

If encountering any issues during the installation, open a new technical support ticket and attach the log.txt for further assistance.