Skip to main content
Khidzir_MN
Staff
Staff
October 6, 2025

Troubleshooting Tip: Unable to see the token and error 'The user can not use this org' prompted when downloading Detector

  • October 6, 2025
  • 0 replies
  • 134 views
Description This article describes a solution for the issue where the user is unable to see the token and error, 'The user can not use this org', prompted when downloading Detector.
Scope FortiDevice.
Solution

Issue:

 

  1. No token shown.

 

missing_token.png

 

  1. Error: 'The user can not use this org'.

 

error.png

 

Solution:

The respective user needs to be added as a member of the organization.

 

org_member.png


Related document:
Adding a user to an organization