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pchee
Staff
Staff
April 1, 2026

Troubleshooting Tip: Decoy status showing 'Failed to find deception OS information'

  • April 1, 2026
  • 0 replies
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Description This article describes how to troubleshoot the decoy status showing 'Failed to find deception OS information'.
Scope

FortiDeceptor.

Solution

Deception -> Decoy Status -> Failed to find deception OS information.

 

image_2022_05_17T22_30_43_882Z.png

 

This symptom is caused by the administrator performing 'dcvm-reset', hence the system failed to activate Windows 10 again.

 

Check the log under Log -> All Events:

 

Failed to activate win10v1: key: 7HNQR-HHF9P-GQR3K-WTK9F-XXXXX, Installation ID: 038190444114220840112327726028511757134562822180304661062858004, Error: 0x80072EE7 On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80072EE7'​