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arleniscg
Staff
arleniscg
Staff
August 16, 2024

Technical Tip: FortiDDoS commands to open a new ticket to TAC

  • August 16, 2024
  • 0 replies
  • 435 views
Description This article describes commands to use to provide more information to TAC when creating a new case.
Scope FortiDDoS.
Solution
  1. SSH to the FortiDDoS:

 

get system status

 

  1. On the FortiDDoS GUI, obtain a debug file under System -> Debug -> Save Debug File (Debug File path).
    Attach the system_customer_debug_file.

 

KB FDD ok.png

Note: The debug file can be very large (GBs) and will require SFTP upload to the ticket (see Technical Tip: How to double-compresses the debug file B/E series). 

 

  1. Provide details of protected services required behind each SPP (SPP profile Overview) along with the Topology.
  • Explain if FDD is standalone or in an HA pair.
  • Explain whether traffic in the network will have a symmetric or asymmetric flow, and if there is more than one link connected to one FortiDDoS (LACP, for example). 
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