Troubleshooting Tip: Web application that is still blocked after whitelisting
Description
This article describes the steps to troubleshoot instances where a web application remains inaccessible despite being previously whitelisted.
Scope
FortiClient EMS.
Solution
Verify that the web application is correctly included in the allowed list within the web filter profile.
Check for FortiClient notifications on the endpoint indicating the application is blocked.
Review firewall events to identify the specific block logs.
Determine if the application is being blocked because its category (e.g., Storage Backup) is restricted in the firewall profile. To resolve this, configure an application override to allow the traffic.
