Troubleshooting Tip: Uptime in FortiClient EMS 7.4 System Information GUI differs from Linux OS Uptime

This Uptime refers to Apache as one of the services managed by FortiClient EMS. A periodic log rotation mechanism restarts this process once a day, typically at 00:00 UTC, to initiate writing to new log files. This is normal and does not affect platform operation.

Validation steps:

1. Check the running FortiClient EMS services and their uptime with the following command:

/opt/forticlientems/bin/emscli service get --all

2. Confirm system uptime to verify no OS-level reboot occurred with the following command:

who -b 

This log rotation behavior is expected and does not require user intervention.

For FortiClient EMS VM versions 7.4.4 and above, direct access to the Linux shell is no longer available as a result of the hardening measures implemented. In this case, use:

1. Check the running FortiClient EMS services and their uptime with the following command:

service get --all

2. To verify uptime at the OS-level.

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