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JHelio
Staff
JHelio
Staff
October 28, 2024

Troubleshooting Tip: The EMS server cannot start due to Apache service failure

  • October 28, 2024
  • 0 replies
  • 2074 views
Description This article discusses the issue that can be met when the FortiClient EMS server cannot be opened due to Apache service failure.
Scope FortiClient EMS v7.2.5.
Solution

Reviewing FortiClient EMS services in Windows server, the Apache Service can show the error below and cannot be started:

 

error2.jpg

 

The steps to confirm the solution is to collect and check the Apache logs in the FortiClient EMS diagnostic tool:

Technical Tip: How to collect FortiClient EMS on-premise logs by Diagnostic tool

 

The error below should be recorded:

 

..AH025XXX: Certificate and private key localhost:443:0 from C:/Program Files (x86)/Fortinet/FortiClientEMS/Apache24/conf/ssl.crt/FCTEMSTA200XXXX.1.cert and C:/Program Files (x86)/Fortinet/FortiClientEMS/Apache24/conf/ssl.key/FCTEMSTA2000XXXX.1.cert.key do not match
AH00016: Configuration Failed

 

  • This issue is caused due certs/keys being mismatched in the database and filesystem. If the log record is confirmed, a hotfix can be applied to restore Apache Services.
  • The next step is to contact TAC Support to receive the hot-fix solution.
  • The final solution is confirmed in v7.2.6 GA.
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