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nevan
Staff
nevan
Staff
April 1, 2025

Troubleshooting Tip: Rating server is unreachable after activating Web Filter (OSStatus error -10814)

  • April 1, 2025
  • 0 replies
  • 685 views
Description This article describes the error 'Rating server is unreachable' that may appear in the FortiClient IOS version after activating the Web Filter.
Scope FortiClient v6.2+.
Solution

The rating server is unreachable after activating the web filter. Also, the following output can be visible from an iPhone with the web filter activated:

iPhone.jpg

 

 

Once the logs are being checked from settings -> export logs the following error will appear:

 

2025-03-17 16:57:21.817 forticlient[44063:22784588] =====applicationDidBecomeActive=====
2025-03-17 16:57:21.822 forticlient[44063:22784588] -canOpenURL: failed for URL: "com.fortinet.forticlient://" - error: "The operation could not be completed. (OSStatus error -10814.)"
2025-03-17 16:57:21.830 forticlient[44063:22784588] [APPMONITOR STARTED]
2025-03-17 16:57:21.830 forticlient[44063:22784588] AppConfig has changed, read the new configurations...

 

This can happen because the site identifier in the settings is being used as 'com.fortinet.forticlient'. 

The OSStatus error -10814 typically means that the system does not recognize the specified URL scheme due to incorrect configuration in the app settings.

If this scenario matches, the FortiClient Web Filter from the Mobile config profile is required to be changed or created as per the FortiClient IOS Admin Guide (Admin Guide for FortiClient IOS v7.4). The identifier has to be changed or created to 'com.fortinet.forticlient.fabricagent'. 

 
Related article: 
Troubleshooting Tip: iPhone users unable to connect to FortiClient SSL VPN
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