Troubleshooting Tip: How to resolve 'error code 2711' when upgrading FortiClient

Description

This article describes an issue that occurs when upgrading FortiClient on a Windows machine and receiving the error code 2711.

Scope

FortiClient.

Solution

Attempting to upgrade FortiClient on Windows 11 laptops fails.

After checking the FortiClient installation log, the following error shows up:

MSI (s) (58:6C) [11:15:22:477]: Transforming table Error.
MSI (s) (58:6C) [11:15:22:478]: Product: FortiClient -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2711. The arguments are: Feature_FtdataScan, 

This is caused by the user having enabled either the 'Privileged Access Agent' or 'Data Protection' module when creating the upgrade package, while these modules were not enabled during the initial deployment.

Once a new upgrade package is created without either module enabled, the installation completes successfully.