Troubleshooting Tip: How to resolve domain sync failed after upgrading EMS to v7.2.8 with the error 'fk_Forticlient_Users_Users_machine_user_id'
- April 2, 2025
- 0 replies
- 2493 views
| Description | This article explains how to resolve the domain sync failed after upgrading EMS to v7.2.8 with the error 'fk_Forticlient_Users_Users_machine_user_id'. |
| Scope | EMS v7.2. |
| Solution | After EMS is successfully upgraded to v7.2.8, when doing domain sync failed and see the below error in EMS log:
"failed to update database sync object tables: error loop forticlient users from spUpdateDomainUsers output: mssql: The DELETE statement conflicted with the REFERENCE constraint "fk_Forticlient_Users_Users_machine_user_id". The conflict occurred in database!
Use the attached hotfix and follow the below steps to fix this issue.
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