Troubleshooting Tip: FortiClientEMS Upgrade Failure due to Grafana Package Error

Description

This article describes a solution to an issue where the upgrade of FortiClientEMS fails due to a Grafana package error.

The upgrade from version 7.4.7 to 7.4.8 results in a failed upgrade.

The error message observed:

Setting up grafana (13.1.1) ...
mv: cannot move '/usr/share/grafana/data/plugins-bundled' to '/var/lib/grafana/plugins-bundled': Directory not empty
dpkg: error processing package grafana (--configure):
installed grafana package post-installation script subprocess returned error exit status 1
Errors were encountered while processing:
grafana
dpkg configure failed. Aborting.

Scope

FortiClientEMS.

Solution

The EMS v7.4.8 upgrade includes a Grafana package update (to v13.1.1 in this case).

During the package installation, the post-installation script attempts to move the bundled plugins directory from the package's default location (/usr/share/grafana/data/plugins-bundled) to the runtime data directory (/var/lib/grafana/plugins-bundled).

The error Directory not empty means that /var/lib/grafana/plugins-bundled already existed and contained files when the mv command tried to move the new bundled plugins there.

Note:

This is a known issue with Grafana v13.1.1: Upgrade to Grafana 13.1.1 had errors.


To resolve the EMS upgrade failure due to a Grafana package error, follow these steps:

1. Run the command to rename the plugins-bundled directory.
   
   

sudo mv /var/lib/grafana/plugins-bundled /var/lib/grafana/plugins-bundled.bak

2. Run the command to configure the packages.
   
   

sudo dpkg --configure -a

3. Retry the upgrade process to complete the installation of FortiClient/EMS version 7.4.8.

By following these steps, the upgrade failure due to the Grafana package error should be resolved, and the FortiClientEMS upgrade should complete successfully.