Skip to main content
JHelio
Staff
Staff
August 20, 2025

Troubleshooting Tip: Cannot activate web filter module in FortiClient Endpoint

  • August 20, 2025
  • 0 replies
  • 218 views
Description This article describes the steps to take when a FortiClient Endpoint does not allow activation of the web filter module.
Scope FortiClient EMS Cloud 7.2.5, Endpoint 7.2.5.
Solution
  • FortiClient EMS shows web filter module active at FortiClient Endpoint:

 

Web filter enabld.png

 

  • However, the FortiClient Endpoint will show the Web filter as disabled:

 

web_filter_endpoint_disabled.jpg

 

  • The FortiClient Endpoint HTML configuration shows FortiProxy option been disabled:

 

<fortiproxy>
<enabled>0</enabled> 

 

  • Change it to 1:

 

<enabled>1</enabled> 

 

The endpoint will need to resync the configuration from the FortiClient EMS web filter profile assigned.

 

In order to make the web filter work on the FortiClient Endpoint, the FortiProxy setting must be enabled.

 

If the issue still occurs, open a TAC Support Ticket .


Related document:

FortiClient Web Filter Module 

    Thought Leadership Security Summit. Outpace New Threats with AI - enhanced defense. Tuesday, Septmeber 15, 8:30 AM - 2:30 PM PT. The Golf Club at Newcastle, WA.
    Virtual event | September 2026. SASE summit. The age of autonomous trust. Register here!