Technical Tip: How to fix broken connectivity issue between FortiGate and FortiClient EMS Cloud by exception

FortiGate running v7.4.4 and above can now connect to FortiClient Cloud across different FortiCloud accounts using a FortiGate Access key.

The FortiClientEMS compatibility matrix chart can be reviewed in FortiClient_ems-compatibility-matrix.pdf

Make sure FortiGate is configured with the correct FortiClient Cloud access key:

config endpoint-control fctems
    edit 1
        set status enable
        set name cloud-ems
        set fortinetone-cloud-authentication enable
        set cloud-authentication-access-key   <FortiGate key>
    end

It is important to trust the FortiClient EMS Cloud certificate by running the following command from the FortiGate side:

execute fctems verify