Technical Tip: How to change the roles of Super Administrator Users in FortiClient EMS Cloud

When a user is assigned Full Access in the Fortinet Support Portal, they are automatically assigned the Super Administrator role in FortiClient EMS Cloud. As per design, a user with the Super Administrator role cannot be modified from the FortiClient EMS Cloud interface.

To modify the role of an administrator user:

1. Access the Fortinet Support Portal.

2. Navigate to the user permissions section.
                                                                                         

                                                                                     

3. Change the user’s access level from Full Access to Limited Access.
                                                                        

   

    

4. Under product selection, select FortiClient EMS Cloud and any other required products.
                                                                            

   

    

5. Save the changes.

After this configuration:

• The user will appear as a Restricted Admin within the FortiClient EMS Cloud GUI.

• The permissions can then be adjusted directly within the EMS console as needed.

Additional Information:

• Selecting Restricted Access and assigning the appropriate products allows flexibility in managing user permissions.

• Super Administrator roles are fixed once assigned and cannot be altered from within the FortiClient EMS Cloud GUI.