Technical Tip: Error 'Your connection was lost. Check your network connectivity and try again.'
| Description | This article describes a technical issue with FortiClient on iOS devices where the device displays the message 'Your connection was lost. Check your network connectivity and try again.' during the MFA authentication process, causing the authentication to fail. |
| Scope | FortiClient/EMS. |
| Solution |
This issue is caused by a known bug in FortiClient version 7.4.5 on iOS.
As a workaround, FortiClient version 7.4.4 may be used if available. If not, the 'Sign in another way' option can be selected to request the code via SMS message, bypassing the Authenticator app.
Alternatively, upgrading to FortiClient version 7.4.6 is recommended, as it includes the fix for this bug. |
