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JOAB7
New Member
January 28, 2026
Question

Global VDOM not visible on FortiGate (multi-VDOM)

  • January 28, 2026
  • 1 reply
  • 223 views

Hello Team

In our environment, we can see only root and other VDOMs. The Global VDOM/config is not visible, and all global user objects (LDAP/RADIUS/local users & groups) are missing, while VDOM configurations remain intact.

Due to the loss of all super_admin users, we also cannot access the firewall using PAM.

Has anyone encountered a case where the global configuration/VDOM is lost or not loaded, but other VDOMs are unaffected?

 

#Fortigate#vdom#lost#

    1 reply

    mzainuddinahm
    Staff & Editor
    Staff & Editor
    February 9, 2026

    Dear JOAB7,

     

    I am quite not sure when you say "Due to the loss of all super_admin users", how is this lost? Also, which Fortigate firmware are you running & the model in use? When the config backup is downloaded, can you see the global VDOM config?

     

    Best Regards,
    Mohammed Ahmed

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