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kgurbuz
Staff
Staff
July 14, 2026

Troubleshooting Tip: Sponsor cannot view/print guest user passwords, while admin can

  • July 14, 2026
  • 0 replies
  • 20 views

Description

This article describes an issue with guest users' password view via the print button.

Scope

FortiAuthenticator.

Solution

When a sponsor creates a guest user account, the password cannot be viewed/printed. If an admin does the same operation, the password can be viewed/printed. It is displayed in the CSV export and also in the email. The issue is with the print.

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This is a known issue with the ID 1225733, affecting firmware v6.6.6 and v8.0.0. v6.6.7 does not have this issue.

This issue is resolved in firmware version 8.0.2.

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