Troubleshooting Tip: Self registration portal is not working on FortiAuthenticator
| Description | This article describes the issue where the self-registration portal on FortiAuthenticator does not work as expected. The portal allows users to register themselves, but the registration process is not complete, and the user does not receive an email for validation or approval. |
| Scope | FortiAuthenticator. |
| Solution | To resolve the issue with the self-registration portal on FortiAuthenticator, follow these steps:
By disabling the Custom Fields in the Mandatory User Information section, the self-registration portal should now work as expected, and users should be able to register themselves and receive emails for validation and approval. |