| Solution | On FortiAuthenticator v6.6.7, an issue exists with creating new local users. The page displays the following '500 Internal Server Error' with the next error dump code: 
When facing this issue, collect information on debug mode from the GUI, Disk Monitor, Kernel, Web Server, and WAD service. The output of the GUI debug should display a similar result as the following: ValueError: too many values to unpack (expected 2)
2026-01-27 19:41:28,178 error django.request log 1555 140123865536192 Internal Server Error: /admin/local_user/user/add/
Traceback (most recent call last):
File "/lib/python3.11/site-packages/django/core/handlers/exception.py", line 55, in inner
response = get_response(request)
^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/core/handlers/base.py", line 197, in _get_response
response = wrapped_callback(request, *callback_args, **callback_kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/contrib/admin/options.py", line 688, in wrapper
return self.admin_site.admin_view(view)(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/utils/decorators.py", line 134, in _wrapper_view
response = view_func(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/views/decorators/cache.py", line 62, in _wrapper_view_func
response = view_func(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/contrib/admin/sites.py", line 242, in inner
return view(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/utils/decorators.py", line 46, in _wrapper
return bound_method(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/views/decorators/debug.py", line 92, in sensitive_post_parameters_wrapper
return view(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/utils/decorators.py", line 46, in _wrapper
return bound_method(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/utils/decorators.py", line 134, in _wrapper_view
response = view_func(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "./fac/fac/apps/fac_auth/decorators.py", line 134, in wrapper
File "./fac/fac/apps/local_user/admin/auth_user.py", line 552, in add_view
File "./fac/fac/apps/fac_auth/admin/helpers.py", line 49, in add_view
File "/lib/python3.11/site-packages/django/utils/decorators.py", line 46, in _wrapper
return bound_method(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/views/decorators/debug.py", line 92, in sensitive_post_parameters_wrapper
return view(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/utils/decorators.py", line 46, in _wrapper
return bound_method(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/utils/decorators.py", line 134, in _wrapper_view
response = view_func(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/contrib/auth/admin.py", line 119, in add_view
return self._add_view(request, form_url, extra_context)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/contrib/auth/admin.py", line 147, in _add_view
return super().add_view(request, form_url, extra_context)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "./fac/fac/common/admin.py", line 277, in add_view
File "./fac/fac/common/admin.py", line 99, in add_view
File "/lib/python3.11/site-packages/django/contrib/admin/options.py", line 1886, in add_view
return self.changeform_view(request, None, form_url, extra_context)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/utils/decorators.py", line 46, in _wrapper
return bound_method(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/utils/decorators.py", line 134, in _wrapper_view
response = view_func(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/contrib/admin/options.py", line 1747, in changeform_view
return self._changeform_view(request, object_id, form_url, extra_context)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lib/python3.11/site-packages/django/contrib/admin/options.py", line 1805, in _changeform_view
return self.response_add(request, new_object)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "./fac/fac/apps/local_user/admin/auth_user.py", line 384, in response_add
File "./fac/fac/apps/fac_auth/utils.py", line 1411, in map_local_user_to_fac_ldap
ValueError: too many values to unpack (expected 2) Refer to the following article to learn how to collect specific debugs: Troubleshooting Tip: How to debug FortiAuthenticator Services. Note: To fix this issue, the administrator must upgrade to v6.6.8 or v8.0.0. |
