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bkarl
Staff
Staff
June 3, 2025

Troubleshooting Tip: How to fix GUI access on FortiAuthenticator when the message '500 Internal Server Error' displays

  • June 3, 2025
  • 0 replies
  • 780 views
Description This article describes how to solve a GUI access issue when the login prompt '500 Internal Server Error' is displayed.
Scope FortiAuthenticator.
Solution

If the '500 Internal Server Error' message is displayed:

 

Error-FAC-GESTION.PNG

 

Run the following command in the console:

 

diagnose web restart 

 

If this command does not fix the issue, try rebooting FortiAuthenticator.