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kwcheng__FTNT
Staff
kwcheng__FTNT
Staff
October 2, 2025

Troubleshooting Tip: FortiAuthenticator SNMP Trap receiving IPlockout or Userlockout or vice versa

  • October 2, 2025
  • 0 replies
  • 242 views
Description This article describes how to troubleshoot and resolve the issue of the SNMP server not receiving the correct trap, specifically with the FortiAuthenticator when expecting a User lockout, but instead receiving an IP lockout SNMP trap or vice versa.
Scope FortiAuthenticator.
Solution

To troubleshoot and resolve the issue of the SNMP server not receiving the correct trap, follow these steps (if the 'facTrapUserLockout' trap is needed):

  1. Go to FortiAuthenticator -> Authentication -> User Account Policies -> Lockout.
  2. Disable the IP lockout setting.
  3. Enable the User lockout setting.
  4. Save the changes.
  5. Go to FortiAuthenticator -> Monitor -> Authentication -> Lockout IP Address.
  6. Unlock the test entry from the IP address.
  7. Test the SNMP trap again.

These steps should resolve the issue of the SNMP server not receiving the correct trap related to 'facTrapUserLockout'. If 'facTrapIPLockout' is needed, just reverse the steps above.
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