Troubleshooting Tip: Error 500 during self-Device Enrollment within self-service portal
| Description | This article describes how to diagnose an error that the FortiAuthenticator can generate when an administrator executes the Self Device Enrollment process in the self-service portal. |
| Scope | FortiAuthenticator v6.6.x. |
| Solution | The administrator tries the Device Self-enrollment process:
The FortiAuthenticator displays error 500 during the process.
In the Web Server debug, it is possible to see the next output:
error django.request log 16565 140104076154560 Internal Server Error: /admin/userportal/portaldevicecert/add/
The issue could be related to bug 1150154; the fix will be available in v6.6.7.
Note: Open a TAC ticket if the issue remains in v6.6.7.
Related article: |
