Skip to main content
Staff & Editor
December 20, 2021

Technical Tip: Windows agent is not fetching available domains after installation

Description This article describes that Windows agent not fetching available domains after installation.
Solution

If the windows agent is installed in the FortiAuthenticator using the local account administrator, the available domains will not be fetched:


Hawada1_0-1639934973665.png

Resolution.

 

Login as a domain administrator to the workstation, then run the installation file with the domain administrator user, after installation domains will be fetched automatically.

 

Make sure also that domain controllers are available for workstation during installation of FAC agent.

 

Hawada1_1-1639935022646.png

 

Related articles:

https://community.fortinet.com/t5/FortiAuthenticator/Troubleshooting-Tip-FortiAuthenticator-Windows-Agent-does-not/ta-p/218484

Thought Leadership. Security Summit. Thursday, November 12th, PGA National Resort, Palm Beach Gardens, FL.
Thought Leadership. Security Summit. Thursday, October 8th. Disney's Grand Californian Hotel & SPA, Anaheim, CA.
Security Operations Summit: Modernize SecOps. Operate AI-Native.AMER: November 4 | 9:00 AM PST. India and SAARC: November 5 | 10:00 AM IST. EMEA: November 5 | 10:30 AM CET. APAC: November 5 | 11:00 AM SGT