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kwcheng__FTNT
Staff
kwcheng__FTNT
Staff
March 3, 2025

Technical Tip: Understanding the log message 'Failed to perform system configuration backup'

  • March 3, 2025
  • 0 replies
  • 299 views
Description This article describes the typical circumstances behind the 'Failed to perform system configuration backup'.
Scope FortiAuthenticator.
Solution

Event ID 10502 describes that the Fortiauthenticator failed to perform a system configuration backup.

 

The sample system event message(s) will be looked like below:

 

date=2025-03-03 time=21:09:52+0000 oid=53344 logid=10502 cat="Event" subcat="Admin Configuration" level="error" nas="" action="" status="" msg="Failed to perform system configuration backup: pg_dump: [archiver (db)] query failed: ERROR: cache lookup failed for function 55555#012pg_dump: [archiver (db)] query was: SELECT t.tgname, t.tgfoid::pg_catalog.regproc AS tgfname, pg_catalog.pg_get_triggerdef(t.oid, false) AS tgdef, t.tgenabled, t.tableoid, t.oid, t.tgisinternal FROM pg_catalog.pg_trigger t LEFT JOIN pg_catalog.pg_depend AS d ON d.classid = 'pg_catalog.pg_trigger'::pg_catalog.regclass AND d.refclassid = 'pg_catalog.pg_trigger'::pg_catalog.regclass AND d.objid = t.oid LEFT JOIN pg_catalog.pg_trigger AS pt ON pt.oid = refobjid WHERE t.tgrelid = '11111'::pg_catalog.oid AND (NOT t.tgisinternal)" user="admin"

 

date=2025-03-03 time=22:43:52+0000 oid=177766 logid=10502 cat="Event" subcat="Admin Configuration" level="error" nas="" action="" status="" msg="Failed to perform system configuration backup: pg_dump: [archiver (db)] query failed: ERROR: cache lookup failed for function #6666#012pg_dump: [archiver (db)] query was: SELECT t.tgname, t.tgfoid::pg_catalog.regproc AS tgfname, pg_catalog.pg_get_triggerdef(t.oid, false) AS tgdef, t.tgenabled, t.tableoid, t.oid, t.tgisinternal FROM pg_catalog.pg_trigger t LEFT JOIN pg_catalog.pg_depend AS d ON d.classid = 'pg_catalog.pg_trigger'::pg_catalog.regclass AND d.refclassid = 'pg_catalog.pg_trigger'::pg_catalog.regclass AND d.objid = t.oid LEFT JOIN pg_catalog.pg_trigger AS pt ON pt.oid = refobjid WHERE t.tgrelid = '22222'::pg_catalog.oid AND (NOT t.tgisinternal)" user="admin"

 

Workaround:

This event log can be possibly related to a database error which can cause the HA cluster to be out of sync.

To quickly resolve this error, a factory reset is suggested. Just restore the backup configuration or pull the configuration again from the primary unit after a factory reset.
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