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_mribwan
Staff
_mribwan
Staff
December 8, 2025

Technical Tip: Smart Connect for Android 10 option is missing

  • December 8, 2025
  • 0 replies
  • 98 views
Description This article describes the issue where the Smart Connect option for Android 10 is not visible. The issue is caused by the EAP Server Certificate not matching the FQDN of the FortiAuthenticator.
Scope FortiAuthenticator.
Solution

Option for Android 10 is missingOption for Android 10 is missing

 

  1. Go to Authentication -> RADIUS Service -> General and check the EAP Server Certificate.
  2. Make sure the EAP Server Certificate (in the CN field of the certificate's subject or in the SAN fields) matches the FQDN of the FortiAuthenticator.

 

Screenshot 2025-12-06 085113.png

 

If the EAP Server Certificate does not match the FQDN of the FortiAuthenticator, regenerate the certificate with the correct FQDN.

 

Once the EAP Server Certificate is updated, Android 10 and later should appear in the Smart Connect profiles of type WPA2 Enterprise (i.e., EAP).
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