| Solution | - Ensure the configuration for the remote LDAP server is correct in Authentication -> Remote Auth Servers -> LDAP: Configure the remote LDAP server on FortiAuthenticator
- To import a remote LDAP user by searching username, go to Authentication -> User Management -> Remote Users.
- In the Import Remote LDAP Users, select the LDAP server and set the action to Import Users, then select Import.
- This will open the Import Remote LDAP Users dialog box. In the filter field, it is possible to specify a search filter to find a specific user.
For example, to search for a user with the username 'User1', then use a filter'(&(objectClass=user)(objectCategory=person)(sAMAccountName=User1))'.
- Verify the remote LDAP user has been imported:
Notes: - Under the 'Obtain group memberships from:' field in the LDAP server configuration, the user attribute option should be configured. With the group attribute option, it is not possible to view the users who need to be imported.
- When the device has less memory size for VM devices, and memory is not free, users will not be imported and show 0 users found even when the users are available. Have to increase the memory size of the VM to resolve the issue.
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