Technical Tip: How to restore licensed FortiToken mobile tokens
Description
This article describes how to restore FortiToken Mobile tokens activated as part of a multiple-token license. Tokens may have been accidentally deleted by the administrators or have issues on FortiGate / FortiAuthenticator devices.
An unassigned FortiToken Mobile can be accidentally deleted from FortiAuthenticator by Admin.
In the FortiAuthenticator GUI (System -> Dashboard -> Status) will be visible how many tokens are missing.
Note:
Only unassigned FortiToken Mobile tokens can be deleted.
Scope
FortiAuthenticator, FortiGate, FortiToken.
Solution
If one or more FortiToken Mobile tokens have been accidentally deleted from a FortiGate or FortiAuthenticator, they can be restored by registering the FortiToken Mobile license again.
The 20-character activation code needs to be entered again on the following web interfaces :
The 20-character activation code needs to be entered again on the following web interfaces :
- FortiGate: User & Device -> FortiTokens. Select Create New -> Mobile Token, Enter the 20-digit activation code that is present in the license file ,and Select OK
- FortiAuthenticator: Authentication -> User Management -> FortiTokens. Select Create New -> FortiToken Mobile, Enter the 20-digit activation code that is present in the license file ,and Select Save
The remaining tokens installed on the device will not be affected by re-registering a token.
The following instructions describe how to unlock a specific token that has an issue without affecting other tokens:
- FortiGate: Delete the token under User & Device -> FortiTokens and register the license again
- FortiAuthenticator: In Authentication -> User Management -> FortiTokens: select the token, select Edit, select Unlock, then OK.
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After re-importing the tokens, they will be added to the list.
Note:
There is no impact to the Assigned tokens during this process.
Related articles:
Technical Note: FortiToken basic troubleshooting
Technical Tip: Restoring an accidentally deleted trial or licensed FortiToken Mobile (FTM)