Technical Tip: How to check FortiAuthenticator's image type and version on AWS Cloud

The image available on AWS Marketplace might not include the latest firmware available for FortiAuthenticator.

When checking the firmware version in FortiAuthenticator deployed on AWS Cloud, the following information is displayed on the Dashboard, System Information widget.

The 'Firmware version' field shows the installed version.

The 'Serial Number' field shows the serial number in a format similar to the image used in the VMware Hypervisor. However, the type of image used in the AWS Cloud is XEN.

To confirm the version and type of an image under CLI, use this command: get system status

get system status
System:
Version: FACVMXEN v6.5.6-build1391,241114 (GA)
Branch point: 1391
Architecture: 64-bit
Serial number: FAC-VMTM2400xxxx
System time: Wed Mar 26 14:13:02 2025 up 3 min
Disk Usage: 0 GB
Disk Size: 57 GB

The 'Version' field informs the type and version of the image installed.

If an attempt is made to update using an image type other than the one installed, the following GUI message will be displayed:

When accessing the firmware download area on the support site, images such as 'FAC_VM-v6-buildxxxx-FORTINET.out' and 'FAC_VM_XEN-v6-buildxxxx-FORTINET.out' are available for download.

See this example:

Based on the example above, the correct image type for the firmware upgrade on AWS Cloud is 'FAC_VM_XEN-v6-build1391-FORTINET.out'.