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Staff
Staff
May 28, 2026

Troubleshooting Tip: High Transmission Discard/Retry on LG WebOS TVs, Samsung TVs, and IoT devices when minimum data rates are configured

  • May 28, 2026
  • 0 replies
  • 319 views

Description

This article describes a scenario where some wireless clients, such as LG WebOS TVs, some Samsung TVs, and certain IoT devices, such as Shelly relays, may experience very high Transmission Discard/Retry rates when connected to a FortiAP-managed SSID.


Affected clients may be able to associate to the SSID but experience poor or unstable connectivity. From the FortiGate/FortiAP wireless client statistics, these clients may show a very high Transmission Discard/Retry ratio, which can result in intermittent connectivity, packet loss, or failure to reliably access internal or external network resources.


This behavior may occur when minimum/basic data rates and multicast rates are manually configured with restrictive values, for example, 12 Mbps.

Scope

FortiGate, FortiAP, LG WebOS TVs, Samsung TVs, IoT Shelly relays.

Solution

Some wireless clients, especially smart TVs, IoT devices, and embedded wireless chipsets, may not behave correctly when aggressive minimum/basic data rates or multicast rates are configured on the SSID.


Although minimum data rates can be useful in enterprise WLAN designs to improve airtime efficiency and reduce the impact of low-rate clients, they should be validated carefully when the SSID is used by IoT or smart TV devices. Some of these clients may have limited wireless driver capabilities, less robust rate adaptation behavior, or compatibility limitations with advanced WLAN features.


When affected, the client may remain associated with the SSID but show a high Transmission Discard/Retry ratio (over 95%). This can cause unstable connectivity, degraded performance, packet loss, or inability to reliably access network resources.


The issue can be mitigated by removing manually configured basic rates and multicast rates from the SSID/WTP profile configuration, especially if they are configured with restrictive values such as 12 Mbps.


Additionally, disabling MU-MIMO may help reduce the discard/retry ratio for affected clients.


Example configuration:

config wireless-controller vap
  edit <SSID_name>
   unset rates-11bg
   unset rates-11a
   unset rates-11n-ss12
   unset rates-11n-ss34
   set multicast-rate 0
   set mu-mimo disable
  next
end


For environments that require both enterprise/high-density tuning and support for smart TVs or IoT devices, it is recommended to use a dedicated SSID for IoT or embedded devices with more conservative WLAN settings, instead of applying restrictive minimum data rates or advanced RF optimizations globally to all wireless clients.