Technical Tip: Why wireless clients does not connect with 802.11ax when FortiAP are managed on FortiEdge Cloud

Description

This article describes an option needed to enable 802.11ax on FortiAP managed by FortiEdge Cloud.

Scope

FortiAP managed by FortiEdge Cloud.

Solution

To enable 802.11ax on FortiAPs managed by FortiEdge Cloud,

Verify that the High Efficiency feature is enabled on the SSID configuration.

Go to Wireless -> SSID -> Edit and check if High Efficiency is enabled.

This option requires an Advanced FortiAP management license. If FortiAP does not have this license, High Efficiency will not be enabled on FortiAP even if the option is enabled on FortiEdge Cloud.