Technical Tip: Region code mismatch on FortiAP
Description
This article describes how to find the root cause of the region code mismatch error on APs and to proceed to the right next action steps.
Region code mismatch on a FortiAP can cause FortiAP health showing up as poor or no channel assigned through FortiGate, i.e., the FortiAPs will not be serviceable.
If this error appears, the first action to take is to compare the region code FortiAP was ordered and the region code of the FortiAP received.
The region code on an actual AP can be found in two different ways:
Silver Label: The region code will be mentioned on the silver label on the actual physical FortiAPs, as shown below.
See the region code mentioned right after the model.
If the FortiAP is online on FortiGate, the same can be checked using the command:
diagnose wireless-controller wlac -c wtp
WTP vd : root, 0-FP23Jxxxxxxx MP00
uuid : f520775c-f5e7-51f0-da8f-xxxxxxxx
mgmt_vlanid : 0
region code : A invalid
WTP vd : root, 0-FP23Jxxxxxxx MP00
uuid : f520775c-f5e7-51f0-da8f-xxxxxxxx
mgmt_vlanid : 0
region code : A invalid
If the access to the FortiAP is using console/ssh/telnet, run the below command to confirm the same and find also the same o/p from https access to AP:
fap-get-status
Scope
FortiAP W2/U.
Solution
Every AP has a hard-coded region information with the Fortinet database, and there are multiple other factors involved in the region code, including the support and registration process; it is not supported to change the region code of an AP.
- If the FortiAP order is requested with a proper region code, but a wrong one is received, contact the reseller to get the proper model through the CRA process.
- If the FortiAP order is requested with a wrong region code and you want to get the proper one, contact the reseller to get the proper model through the CRA process.
- If a FortiAP order is requested with a proper region and the proper one is received on the box, but the BIOS or Silver Label have mismatched SKUs, Fortinet will replace the FortiAP via the RMA process.
A useful link to find supported countries and corresponding region code information is the 'Setting your geographic location' section in the 'FortiWiFi and FortiAP Configuration Guide' in the Fortinet Document Library.