Technical Tip: How to locate a FortiAnalyzer device image for upgrade/reinstallation in a support site

Pre-requisites:

1. Identify the target version and upgrade path of the FortiAnalyzer's needs.
   
   

2. Identify the 'Platform type' using either from GUI or the CLI:

From the GUI, go under System Settings -> Dashboard -> System Information widget.

From CLI:

FAZ # get system status

Steps:

1. In this example, a FortiAnalyzer VM with target v7.4.3 will be used as a reference.
2. Log in with an account already active on the support site

3. Identify the section of the product list that contains FortiAnalyzer items under Asset management -> Products -> Product List.
   
   

4. After verifying the asset, continue selecting the software download in the Support menu under Support -> Firmware Download.
   
   

5. Select the product (FortiAnalyzer) and the 'Download' option.
   
   

6. Select the folder of the base version (in this example, v7.00).
   
   

7. Continue selecting folders until the necessary version is reached.

Note:

The folder path changes to nested versions.

8. When it is possible to reach the path where all files are listed, it will be necessary to identify the one that matches the product: in this case, for a VM. Use the search bar to find the image.
   
   

9. After finding the file, download it by selecting the HTTPS option.
   
   

Note:

In this section, the two files are similar. Only upgrade using the *.out file version. The file *.out.ovf.zip is normally used to mount the entire image in the VM Hypervisor. If the image for a physical device is needed, choose a specific file according to the FortiAnalyzer series.

Note: 

If the firmware still cannot be found, ensure the support contract is active, as access to firmware downloads may be restricted based on the support entitlement.

Related article:

Technical Tip: Upgrading FortiManager/FortiAnalyzer best practice