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Ahmed_Galal
Staff
Ahmed_Galal
Staff
January 28, 2025

Troubleshooting Tip: Integration between FortiADC and FortiSandbox Cloud is not working

  • January 28, 2025
  • 0 replies
  • 222 views
Description This article describes how to troubleshoot the connection between FortiADC and FortiSandbox Cloud.
Scope FortiADC.
Solution
  1. Integrate FortiADC with FortiSandbox Cloud: go to Security Fabric -> Fabric Connectors -> FortiSandbox.

 

fortisandbox.png

 

Select 'Cloud' then 'Login':

 

Sandbox login.png

  1. Integration is not working:
  • Check the connectivity between FortiADC and FortiSandbox Cloud:

 

execute ping logctrl1.fortinet.com.geo.fortinet.net

 

ping to cloud.png

 

  • Login to Fortinet support website -> Service -> Asset management and verify that the subscription is active:

 

entitlment.png

 

  • Debug the connection between FortiADC and FortiSandbox Cloud:

 

diagnose debug module forticldd all
diagnose debug enable


Then log in at Security Fabric -> Fabric Connectors -> FortiSandbox -> Cloud to initiate the connection and generate the logs.
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