Technical Tip: How to troubleshoot if the FortiFlex token is not able to work for License installation
| Description | This Article describes the steps on what to do if the FortiFlex token is not able to work for License installation. |
| Scope | FortiADC. |
| Solution | There can be cases where FortiADC, using a FortiFlex license, is showing an invalid license during registration.
For this, navigate to the support portal and select the Serial number having an issue.
After that, regenerate a token for reactivating the VM entitlement.
After doing that, take the new token and use it in the CLI with below commands:
execute vm-license ----new token---
After that, select Y to reboot, and post that the License will show as working.
If the above steps do not work as expected, reach out to the Support team for further assistance.
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