Technical Tip: Fixing failures to upgrade FortiADC due to log-disk (/var/log) does not mount properly
| Description | This article describes what to do when the Disk on the system is not mounted properly. |
| Scope | FortiADC. |
| Solution | When disks are not mounted properly in FortiADC (Physical Appliance or VM), the FortiADC is not able to be upgraded or generate the 'all-in-one' (System Debug File), displaying errors like the next one:
Use the output of the command 'diagnose hardware get sysinfo df' to display disk-free information.
NS-FADC-001 # diagnose hardware get sysinfo df Filesystem Size Used Available Use% Mounted on /dev/root 599.2M 417.4M 169.3M 71% / none 0 0 0 0% /proc none 0 0 0 0% /sys none 0 0 0 0% /sys/kernel/debug none 512.0M 68.3M 443.7M 13% /tmp none 0 0 0 0% /dev/pts none 512.0M 264.7M 247.3M 52% /dev/shm none 256.0M 0 256.0M 0% /tmp2 none 512.0M 11.6M 500.4M 2% /tmp3 none 128.0M 11.3M 116.7M 9% /tmp_hc_root none 800.0M 4.0K 800.0M 0% /tmp_av cgroup 15.6G 0 15.6G 0% /sys/fs/cgroup cgroup 0 0 0 0% /sys/fs/cgroup/memory cgroup 0 0 0 0% /sys/fs/cgroup/tmpfs_control /dev/sdb1 185.1M 121.4M 54.0M 69% /data /dev/loop0 27.4M 26.8M 0 100% /var/log /dev/sdb3 945.2M 2.7M 893.7M 0% /home tracefs 0 0 0 0% /sys/kernel/debug/tracing none 512.0M 0 512.0M 0% /var/ps_cache /dev/sdb3 945.2M 2.7M 893.7M 0% /home none 0 0 0 0% /proc The last info above displays is that the log disk (/var/log) does not mount properly. Execute the command: execute formatlogdisk. Note: This operation deletes all locally stored log files. NS-FADC-001 # diagnose hardware get sysinfo df Filesystem Size Used Available Use% Mounted on none 0 0 0 0% /proc none 128.0M 11.3M 1 16.7M 9% /tmp_hc_root none 800.0M 4.0K 800.0M 0% /tmp_av cgroup 15.6G 0 15.6G 0% /sys/fs/cgroup cgroup 0 0 0 0% /sys/fs/cgroup/memory cgroup 0 0 0 0% /sys/fs/cgroup/tmpfs_control /dev/sdb1 185.1M 121.4M 54.0M 69% /data /dev/sda1 117.8G 141.7M 11.7G 0% /var/log /dev/sdb3 945.2M 2.7M 893.7M 0% /home tracefs 0 0 0 0% /sys/kernel/debug/tracing none 512.0M 0 512.0M 0% /var/ps_cache /dev/sdb3 945.2M 2.7M 893.7M 0% /home none 0 0 0 0% /proc Now, the log-disk was mounted properly, being able to log, upgrade, or generate the all-in-one. Related documents: Debug execute formatlogdisk |
