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vsajeev
Staff
vsajeev
Staff
January 26, 2022

Customer Service Tip: Self Serve option to Deregister on Forticloud Support Portal

  • January 26, 2022
  • 0 replies
  • 8881 views
Description This article describes how to allow users to de-register a product from a FortiCloud Support Account.
Scope FortiCloud.
Solution

Users can de-register a product from Fortinet Support. 


Points to remember:

  1. Units can be de-registered after 3 years of initial registration.
  2. Units can be de-registered only from the decommissioned list.
  3. This is applicable only for Physical/Hardware Devices.
  4. Devices be de-registered once every 12 months only.
  5.  Bulk de-registration is possible. Select up to 200 units to bulk de-register multiple devices at once.
  6.  Products can be moved back to the product list from the decommissioned list.

 

Related document:

Viewing decommissioned units
      Terms & ConditionsAccessibility statement