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Customer Service Tip: Register support for both serial numbers in a legacy FortiGate HA cluster

Description	This article describes how to register support to both serial numbers in a legacy FortiGate HA cluster.
Scope	FortiGate, FortiManager, FortiAnalyzer.
Solution	Access the Fortinet Support Portal: Log in to the Fortinet Support Portal using credentials. Register Each Device: Navigate to the product registration section. Register each FortiGate device in the HA cluster separately using their respective serial numbers. Assign Support Contracts: Once registered, assign the appropriate support contracts to each device. Ensure that both devices have valid support contracts to maintain HA functionality. Verify Registration: After registration, verify that both devices are listed under the account with active support contracts. Check in FortiGate GUI: On the primary FortiGate device, check the GUI to ensure that the support information is correctly displayed for both the primary and secondary devices.

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