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vsajeev
Staff
vsajeev
Staff
April 9, 2025

Customer Service Tip: Login to FortiCloud Support Portal: Email User

  • April 9, 2025
  • 0 replies
  • 1963 views
Description This article describes how to log in to the FortiCloud support portal as an Email User.
Scope To help users log in to the FortiCloud support portal using the email address.
Solution
  1. Visit www.support.fortinet.com  or www.forticloud.com.

 

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  1. Enter the FortiCloud user email address and password, and select 'LOG IN AS EMAIL USER'.
  2. Fortinet requires all accounts to be enabled for two-factor authentication.
  3. If the user account is enabled for two-factor authentication, the next page will prompt the user to enter a security code 'Input Security Code' received by the user via the two-factor authentication method chosen.

 

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  1. Select GO.
  2. If multiple accounts are associated with the email address entered, select the right account to proceed.
  3. Under Asset Management, Select Dashboard to continue using the FortiCloud portal.

 

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Login to Fortinet Support account: Login to the FortiCloud Support Portal Customer Service Tip: Login to Forticloud Support Portal IAM User.
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