Customer Service Tip: License file missing for FortiEDR On-Prem device
Description:
This article describes how to obtain the license file for a FortiEDR On-Prem device when the license file is not available under the License & Key section in the Fortinet Support Portal.
Scope:
FortiCloud Portal, FortiEDR On-Prem.
Solution:
Users may notice that the License & Key section in FortiCloud Support Portal does not display the license file for their FortiEDR On-Prem instance.
This behavior is expected, as the license file download option for all FortiEDR On-Prem deployments has been removed from the FortiCloud Portal.
To obtain the FortiEDR On-Prem license file, follow these steps:
Log in to the Fortinet Support Portal.
Navigate to: Services -> Cloud Services -> FortiEDR.
Ensure the product registration has been completed successfully.
Once registration is complete, the license blob will be available for download on the same page.
Download the license blob from Cloud Portal.
Loading the License:
In the FortiEDR On-Prem console, select Load New License.
The LOAD NEW LICENSE window will open.
Copy the license string from: Support Portal → Services → Cloud Services → FortiEDR.
Paste the license string into the LOAD NEW LICENSE window.
Select Load License to complete the process.
