Customer Service Note: How to remove a registered device from an account

Description

This article explains how to remove an asset from the list of products registered to an account.  This is useful when products are no longer used or have been disposed of.

The FortiCloud Portal includes a 'Decommissioned Units' option in the 'Asset Management' section. This functionality does not de-register units from the account. It simply hides them from the current asset list and prevents them from being linked to new tickets or renewals.

Scope

All products.

Solution

A self-serve option is available to decommission and eventually de-register the device on the FortiCloud support portal. This article provides guidance through the decommission process.

This article includes instructions on how to de-register a device through the FortiGate GUI.

Reach out to Customer Service for assistance with any further questions or concerns.