Customer Service Note: Contract registration through device GUI
Description
It is not currently possible to register service contracts through the device GUI if the contract ID contains alphabetic characters.
Solution
The GUI validates the contract ID to be numeric whereas since July 2016 some contract ID's contain alphabetic characters. This is expected to be fixed in v5.2.10, v5.4.2 and v5.6.0.
Contract registration can be completed through the Fortinet Service & Support web portal at support.fortinet.com, or by creating a Customer Service ticket.
Contract registration can be completed through the Fortinet Service & Support web portal at support.fortinet.com, or by creating a Customer Service ticket.