Troubleshooting Tip: Internal server error due to ...

jankit6 · 05-24-2024

Description This article describes how to fix the issue when modules are not visible in the playbook while trying to select the module to act on. Scope FortiSOAR. Solution While creating a new playbook, it is necessary to select a module on which it ...

jankit6 · 05-08-2024

Description This article describes how to fix DNF package issues that occur during an upgrade to v7.3.0 of FortiSOAR. Scope FortiSOAR v7.2. Solution While performing an In-place upgrade to 7.3.0, it may fail with the following error: Message: Cannot ...

jankit6 · 04-29-2024

Description This article describes how to fix proxy connectivity issues in case a special character presents in the proxy. Scope FortiSOAR. Solution Even after allowing the target URL in the proxy and configuring the proxy correctly in FortiSOAR does...

jankit6 · 04-19-2024

Description This article describes how to fix the issue with the Approval step or any other step in the playbook that shows deprecated. Scope FortiSOAR, Solution Problem statement: The 'Approval' step in the playbook module shows deprecated and a war...

jankit6 · 03-28-2024

Description This article describes how to fix internal server errors in FortiSOAR that occur due to SSL cert expiry. Scope FrotiSOAR 7.2.0 and above. Solution Users may experience internal server errors while accessing the FortiSOAR Application at mu...

jankit6 · 05-22-2024

Hello @khanchandYou can check the exact error in the respective playbook running in the backend from the playbook execution history. The issue is probably with the key.

jankit6 · 02-29-2024

Hello Adem, It should be an LVM type of partition. If there is available disk space in the Volume Group (VG), the Logical Volume (LV) can be extended directly. However, if there is insufficient space, you may need to add a new partition, convert it t...

jankit6 · 10-20-2023

Hello @ranjeet Please refer to the below KB, might help in your case as well. https://community.fortinet.com/t5/FortiSOAR-Knowledge-Base/Troubleshooting-Tip-Unable-to-create-Alert-records-fails-with/ta-p/279408

jankit6 · 10-08-2023

Hello @khanchand Thank you for reaching out. You can use the same URL as shared in the connector guide. This is a complete URL that needs to be submitted in the browser after replacing the tenant and client ID. It will return a different URL, use the...

jankit6 · 09-24-2023

Hello Awni, Kindly refer to the section "Installing or importing and configuring a connector in FortiSOAR" in the below guide. https://docs.fortinet.com/document/fortisoar/7.4.1/connectors-guide/929681/introduction-to-connectors Regards, Ankit Jain

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Troubleshooting Tip: Module not visible in the list when trying to access via Playbook

Troubleshooting Tip: DNF package issue occurs during a FortiSOAR 7.3 In-place upgrade

Troubleshooting Tip: Proxy Connectivity Issues in FortiSOAR due to special character

Troubleshooting Tip: Approval step shows Deprecated

Troubleshooting Tip: Internal server error due to SSL cert expiry for multiple components in FortiSOAR

Re: fortiAI error in response

Re: SOAR Upgrade Disk İssue

Re: Update Record step is failling with Internal Server Error

Re: Authorization code for office365

Re: Upload custom connector to content hub

Troubleshooting Tip: Internal server error due to ...

Troubleshooting Tip: Troubleshoot the issue with S...

Troubleshooting Tip: How to fix HMAC Authenticatio...

Re: Update Record step is failling with Internal S...

Troubleshooting Tip: Unable to create or update Al...

Re: Update Record step is failling with Internal S...

Re: Authorization code for office365

Re: Connector Fortinet FortiGuard Threat Intellige...

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