Description | This article describes how to configure FortiAuthenticator with the Twilio SMS gateway. |
Scope | FortiAuthenticator. |
Solution |
If the test SMS fails, check FortiAuthenticator and Twilio's logs: GUI -> Log Access -> Log Access -> Logs.
If the SMS does not make it to the end user, but the request arrives at Twilio, a clear error message should be seen in FortiAuthenticator Logs. Follow the instructions to fix it.
Example:
SMS gateway "TWILIO2" via HTTPS POST returns status code 400 (response: {"code": 21603, "message": "A 'From' or 'MessagingServiceSid' parameter is required to send a message", "more_info": "https://www.twilio.com/docs/errors/21603", "status": 400})
Test the code with Postman or a similar tool. If the request does not arrive at Twilio, check the settings, most likely FortiAuthenticator is incorrectly configured. |
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